FAQ

1. How can I check the status of my order?

We will provide you with a tracking number via email. If you cannot find the email or one was not sent to you, please email store@therooster.com

2. How will my order be shipped? 

We send all packages through priority mail. You can choose expedited shipping if you need it sooner than 3-5 days. 

3. What forms of payment are accepted? 

We accept all credit cards (Visa, Master Card, Discover, & AMEX). 

4. What happens if my card is charged twice?

Hey, it happens. Please send an email to store@therooster.com letting us know. If you still see a double transaction after three days, please send us a follow up email so we can refund the second charge. 

5. How do I cancel my order? 

You will have to create an account with us when you place an order. You can log in and under “orders” you can find your order history to cancel it. If you do need to cancel your order you have two hours after placing the order to cancel it. 

6. How do I return an item? 

We will provide a return/exchange form that you can fill out accordingly. Send all returns to 

Rooster Magazine
2300 Central Ave
Suite L
Boulder, CO 80301

7. How long will it take to receive my exchange or refund if needed? 

Please allow 14 days for us to refund your card or process the exchange.

8. Where does the Rooster ship?

We can ship anywhere in the U.S.  

9. What is your privacy policy? 

Orders & Uses of Information

When purchasing an item from The Rooster Store, we will request certain personally identifiable information from you on our order form. You must provide contact information (including name, phone number, and shipping address). We will also request financial information (such as a credit card number, expiration date, security code, and billing information). We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.

While making a purchase from The Rooster Store, you will have to create a username and password for your account. This user name and password offers our customers the ability to check in on their order in a quick and easy manner. We do not store your credit card information as part of this service.

Communications from the Site

Special Offers and Updates

We will occasionally send you information on products, special deals, and promotions. You can sign up for these emails from us at any time on any page on the site. Out of respect for your privacy, we present the option not to receive these types of communications. You will be able to unsubscribe at any time.

Newsletters

Currently we do not have a newsletter but are planning on it in the future. If you wish to subscribe to our newsletter(s) when the time comes, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe as well. There will always be a link at the bottom of the email allowing you to unsubscribe.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password to your new account with us. We are readily available to help you with your account or any inquiries you may have. We are reachable by email or telephone, whichever you prefer. 

Supplementation of Information

In order to process your credit card orders, we use Stripe, a third party service, to validate and verify your account information. All billing and account info is transmitted via https which is a secure encrypted protocol system.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website. You cannot opt out of disclosure of your personal information if required by lawful order.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our My Account page, or by emailing our Customer Support at contact@therooster.com or by contacting us by telephone or postal mail at the contact information listed below.

Security

We want to make sure your personal information stays personal. We are extremely dedicated to working to protect our customers. We use reasonable technological and physical safeguards to protect personal information you provide to us from loss, misuse and unauthorized access, disclosure, alteration and destruction. 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet is 100% secure, however, we make all reasonable efforts to use commercially acceptable means to protect your personal information. In the unlikely event of a data breach, you will be notified as soon as possible.

If you have any questions about security on our website, you can email us at contact@therooster.com